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Ontop of our free 100 Day Trial we offer a full refund policy.

You can get a refund at any time if your product is unused and in the box for whatever reason.

We will process a refund within 48 hours onto your original payment method

Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.

100 Night Trial

We’re giving you 100 Nights to try us out

Not Happy? We’ll pick it up* and give you a full refund.

We understand that 10 minutes in a store is hardly enough time to test out a mattress. So, when you buy directly from us we’re giving you 100 nights to try out your HappySleep mattress before you make up your mind.

If after this time you’re still not satisfied, we wi provide you with a full refund and donate your mattress to charity. Just e-mail us and we’ll take care of the rest. All we ask is that you try the mattress for a month before returning it as it takes time to adjust to a new mattress.

Some reasonable terms and conditions:

We’ll pick it up if you’re in a metro area (within 20km of the CBD) in Melbourne, Sydney, Brisbane, Adelaide, Perth. Sometimes this may take 5-10 business days to arrange with a suitable charity. Your refund will be processed within 2 days of return of your mattress.

Outside of metro areas we ask that you drop it off at your cost to your closest distribution centre/Salvation army store/recycling plant. However, we will try our best to have a charity or recycling company pick it up for you – in very rare cases there may be no participating Charity or recycling plant within reach to collect your mattress and we would not be able to offer the comfort trial – this will be indicated at checkout when there are no shipping options.

Conditions:

  1. Try the mattress for at least 30 days.
  2. Your mattress must be undamaged and free from major stains including mold growth and cigarette burns. Charities will not accept damaged or stained mattresses. We may ask that you take a picture of your mattress before we arrange for pickup for OH&S purposes.
  3. You will need to be home on the day of the pickup which is determined by the availability of the charity in your area.
  4. Available on mattresses only. No comfort policy exchange is available on accessories or bases purchased with the mattress.
  5. Only 1 comfort exchange is allowed per household.
  6. Refunds will be processed within 48 hours after the successful collection of the mattress.
  7. Refunds can only be returned via the original purchase method or credit card. If your purchase was via Afterpay and you are still within the payment your payment plan, we will notify Afterpay to stop the plan and refund any installments you have made.

Please be aware if you purchase your mattress from a reseller the 100 Night Trial does not apply nor can we enforce this on the reseller. Please check with the reseller for their exchange policy.